Delivery services for goods sold using the Antiqon Pro service are provided by the service′s logistics partners. Shipping is paid by the buyer. The cost is calculated individually and depends on the dimensions of the parcel and the geography of transportation. The Seller is responsible for obtaining permission to export the goods in accordance with the current rules of the state in which it is located. Before shipping, the seller should agree with the personal manager on the date of pickup of the cargo and, within 3 days from the date of confirmation of the transaction, pack the goods independently, in accordance with the packaging rules. Packaging instructions will be sent additionally. Please approach the issue of packaging carefully - the Seller is responsible for the quality of the internal packaging. The Antiqon logistics service is responsible for the quality of external packaging and the safety of the cargo. All shipments are insured. The delivery time for goods sold using the Antiqon Pro service is no more than 30 working days from the moment the cargo is picked up by the delivery service. According to the law, the buyer is entitled to refuse the purchased goods within 14 days after delivery. The Buyer pays return shipping costs.
FAQ
Who provides the delivery service of goods sold using the Antiqon Pro service?
Services for the delivery of goods on the web site are provided by the logistics partners of the service:
DHL/FedeX/TNT
SIA RK LOGISTICS
When will the delivery service pick up the goods sold using the Antiqon Pro service?
The average time for the collection of goods from the moment of confirmation of the order is 7 (seven) business days. If the cargo is large in size, then the time of picking up the goods may increase. In the case of ordering specialized packaging, the time for collecting the goods is negotiated on an individual basis.
Who is responsible for the delivery of goods to the buyer sold using the Antiqon Pro service?
Until the transfer of the goods to the delivery service, the Seller is responsible. He is obliged to pack the goods in accordance with the packaging rules. From the moment the goods are transferred to the delivery service, the company providing the service is responsible for the goods until the goods are received by the buyer.
Who receives permission to export goods sold using the Antiqon Pro service?
The Seller is responsible for issuing an export permit in accordance with the applicable regulations of the state in which the Seller is located. The seller may charge an additional fee from the client if such documents are required.
The delivery time of the goods sold using the Antiqon Pro service?
The delivery time for goods sold using the Antiqon Pro service is no more than 30 (thirty) business days from the moment the goods are picked up by the delivery service.
Can I cancel delivery?
No, you can't cancel a delivery by yourself. You can not give the goods to the courier at the time of pickup, however, to cancel the delivery, you need to inform your personal manager or write to the support service that you want to cancel the order or reschedule the pickup of the goods to another day.
Shipping insurance
We value the trust of our Clients and try to provide them with the best service, therefore all transportations in the Antiqon Pro service are insured.
How is the shipping cost calculated?
The cost of delivery is calculated individually based on the sales channel, the location of the Buyer, the volume and type of goods declared in the ad.
Who pays for shipping?
All shipping costs and duties are paid by the buyer.
I still haven't received my payment. Do I have to hand over the goods to the Delivery Service in any case?
In case of making a deal, you must hand over the packaged goods to the delivery service no later than 7 (seven) business days. Payment for the sold goods is guaranteed by the Antiqon Pro service at the end of the period (14 days) of the Buyer's right to refuse to purchase the goods. For more information, see Right to Cancel a Purchase.
I'm on vacation. Can I delay shipping?
Yes, you can delay shipping. Please inform the service manager about this by sending a message in your personal account or an email to [email protected]
What is the Antiqon Pro return policy?
According to the current legislation, in terms of the right to refuse a purchase, the Buyer has the right to refuse within 14 (fourteen) days from the date of receipt of the order. This right applies if the product doesn't match the description stated in the ad or the product is damaged. For more information, see Right to Cancel a Purchase.
Who pays the return costs?
Buyer pays return shipping cost. *If the reason for the return is that the condition of the item does not correspond to the description provided in the ad, the shipping costs are the responsibility of the Seller.
